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Customer Service

 
 

Value:

At Walter Bauman Jewelers we make every effort to ensure that our prices and selection offer you the best value available. In most cases, our prices on jewelry are 50-60% below other jewelry stores' and department stores' prices. Savings are guaranteed.

Gift Wrapping:

Every item you receive from Walter Bauman Jewelers will be in a presentation box and individually gift wrapped upon request.

Return Policy:

Walter Bauman Jewelers will accept merchandise for return, unused, with original receipt, in original container for a period of 15 days from date of purchase, if not a special order. All phone and internet orders have an extended return period of 21 days from date of delivery. Credit card purchases will be refunded by credit to card account. Cash or check purchases will be refunded by cash or check. Special orders may not be cancelled, exchanged or refunded. No refunds on layaways left for more than 90 days. A store credit will be issued on those layaways left for more than 90 days.

 

Delivery:

Walter Bauman Jewelers will ship any jewelry orders placed over the Internet or phone, using UPS Ground service (7 to 10 business days), to anywhere in the lower 48 states.  All internet and phone orders will be delivered within 2 weeks of receipt of your order.

Major Credit Cards Accepted:

Walter Bauman Jewelers accepts all major credit cards including: Visa, Master Card, American Express, and Discover.

Appraisal Service:

Walter Bauman Jewelers is staffed with diamond experts who are trained to give written appraisals for your insurance needs. The same diamond experts are happy to make you an offer, at no charge, on all of your unwanted jewelry. Call the Walter Bauman Jewelers nearest you for details.

Repair Department:

Every Walter Bauman Jewelers is staffed with an expert jeweler to help you with all your gold and platinum repair needs. Everything from a simple solder to custom design work. We also use some of the most talented watchmakers, engravers and pearl restringers available to ensure the highest level of service for our customers.